Billing Procedures
To keep our prices low we utilize direct credit card billing. On the day after your service is performed your credit card on file will be charged for that specific mowing only. We go through great lengths, and expense, to insure the security of your credit card information.
Skipping / Cancelling Service
Customers may skip their normally scheduled service at any time, with at least 24 hours notice. Service that is skipped, cancelled, or re-scheduled inside the 24-hour window, or once the crew has arrived on the customer’s property will be assessed a $5.00 Trip Charge.
Service Alerts
If the crew is unable to complete your service for any reason you will be provided a service alert doorhanger, if you have any questions concerning the service alert please contact our office immediately at 817-605-8899. Lawns that are not completed due to a situation outside of the customer’s control will not be charged the full service rate.
Mowing Season
Our 2010 mowing season starts the week of March 7, 2010 and ends the week of November 14, 2010 – for a total 37 week schedule. Your property will be serviced weekly, or bi-weekly, between those dates. We do not skip mow days that fall on major holidays.
Pets
We will always be mindful of pets kept on your property, please make sure that if your pet is aggressive that it is put up on your day of service. We also ask that your lawn is free of excessive pet droppings; it goes without saying that our crews do not want to use our mowers to clean up your lawn. We cannot be held accountable for the safety of pets that are left in the yard while service is being completed.
Rain
Only on days of heavy rain will your service day be re-assigned for that specific week only. We will mow on days of moderate rain, always taking into consideration any drainage problems your property may have before we begin.
Rates
Our low prices are based on your total lot size, we do not take into consideration lot improvements. Once your order is placed we will confirm your lot size, if a change in your rate is necessary we will contact you.
Satisfaction
We want happy customers, and if for any reason you are not satisfied with your service please contact us within 24 hours. We cannot issue refunds for the service, but we will fix the problem.
Property Damage
We maintain a 1 million dollar general liability policy; any claim for damages made must be reported within 24 hours of service and cannot be due to abnormal conditions of customer’s property. All claims will be reported to our insurance agency and must go through the normal insurance procedures. Items we will not accept responsibility for is window damage where loose stone is utilized as ground cover, and items left in the normal mowing area by a customer.
Service Day
Once assigned, your service day will not change for the service season. Service will be completed between 7am and 7pm on your service day; we cannot adhere to a more specific time frame.
Service Includes
Mowing with a commercial grade mulching mower; Trimming grass around obstacles with a string trimmer; Edging walks, patios, and driveways with an edger - not a trimmer; All visible clippings blown from hardscapes; Close all gates before leaving your property.
Terms
By placing you order for lawn service you have accepted the terms and provisions set forth in the ProMowing.com Terms of Service.
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